✦Booking
How far in advance should I book?
We recommend at least 4–8 weeks in advance, especially for weekends in our peak May–October season. For shorter notice, contact us and we'll find a way.
How is the booking confirmed?
A booking is considered confirmed once the contract is signed and a 30% deposit has been paid. The remaining 70% is due up to 7 days before the event.
What deposit do you require?
30% of the package price at the time of booking. The deposit secures the date.
Can I change the package after booking?
Yes — you can upgrade the package or add add-ons up to 14 days before the event. Downgrading the package is not possible after the contract is signed.
Can you travel outside Sofia?
Yes! Free delivery within Sofia and up to 30 km around the city. For destinations farther afield we add a small transport fee.
✦Equipment
How much space is required?
We recommend a minimum of 3×3 metres of clear space, with access to a power outlet within 5 metres.
Can the booth operate outdoors?
Yes — in dry weather and a covered or protected area. If there's a risk of rain or strong wind, we recommend a tent or moving indoors.
What do I need at the venue?
A standard power outlet (220V), level open floor space, and ideally Wi-Fi for instant sharing.
How do guests receive their videos?
Via QR code, straight to their phone — no app, no sign-up. They get a link to their personal video within seconds.
What does the "branded overlay" include?
A custom design with your names, date, logo, or invitation art. Included in the Signature and Luxe packages.
✦Event Day
When do you arrive for setup?
60–90 minutes before the start of your booked time. Setup does not count toward your rental hours.
Will I have an attendant during the event?
Yes — an attendant is included in every package. They look after the booth, guide guests, and ensure everything runs smoothly.
What happens in case of a technical fault?
If an unexpected fault occurs, we do everything possible to resolve it quickly, and where service is incomplete, we refund a proportional amount for the downtime. Every piece of equipment is checked before the event to prevent issues in the first place.
How many guests can use the booth at once?
The booth comfortably fits a small group of friends. It's ideal for both individual snapshots and group moments.
Can we extend the hours?
Yes, subject to availability — additional hour 92 EUR / 180 BGN. You can extend during the event itself.
✦Payment
What payment methods do you accept?
Bank transfer, debit/credit card, and cash on delivery (by arrangement).
Are prices inclusive of VAT?
Yes — all prices are final and include all taxes. No hidden fees.
What is your cancellation policy?
- More than 30 days before the event — full refund minus a 30 EUR admin fee.
- 14–30 days before — 50% refund of amounts paid.
- Less than 14 days before — the deposit is non-refundable.
- Force majeure (medical, natural) — flexible rescheduling without an additional fee.
Can I postpone the event?
Yes — subject to availability of the new date. If the new date is within 12 months, all amounts paid carry over without an additional fee.
✦Privacy & Photos
Who owns the videos?
You and your guests own the copyright in your content. Bash Eventi may use anonymised samples for marketing purposes only with your explicit written consent.
Are guests required to participate?
No — the booth is entirely voluntary. Guests give consent by using the booth, and we place a visible notice next to it.
What do you do with my personal data?
We process it only for the purposes of your booking, in accordance with the GDPR and the Bulgarian Personal Data Protection Act. Details are in our Privacy Policy.
Can I request deletion of my data?
Yes, at any time. Write to hello@basheventi.com and we'll erase everything within 30 days.